At Witel, we understand that an organization needs to have a stable, reliable and fast computer network in order to achieve the business objectives. Our approach of working is proactive, we provide technical support/helpdesk to our customers by receiving queries through phone calls and emails where we create tickets for each incident reported, work on the issue within the agreed SLA with the customer until customer satisfaction is confirmed.
- IT Audit is done for every customer we provide IT support or IT Outsourcing.
- Monthly and quarterly reports for IT support and IT outsourcing
- Routine servicing and system maintenance
- All technical queries are received, and handled by technical engineers who will resolve the issue in a timely manner.